FAQ custom


Reach us Mon-Fri 10am-6pm UK time +44 776-228-4082

Please read our return and exchange policies
What is Luxedressing ?

Luxe dressing is the consignment website for luxury fashion items from handbags to clothes. We aim to create a safe platform that both the buyer and seller can trust to resell their luxury items. We have a wide range of brands and designers from Dior and Dolce & Gabbana to Balenciaga and Chanel. All products on the website are selected carefully and ready to buy. Luxe dressing strives to provide exceptional customer service and seamless online service, which supports customers to have the best shopping experience.

What payments methods do you accept ?

We accept payment via debit and credit cards and Paypal.

How does Luxe Dressing guarantee quality of the products ?

We have a rigorous, brand-specific authentication process.

Our Quality Control team prevent fakes from being sold on our site, by sending some items for further review. While this extra step takes time, we do not sacrifice quality for quantity.

what is your returns policy ?

To return the item, we ask that you follow the steps below

  • 1 - Contact us by email at contact@luxedressing.com stating that you would like to return an item. Request must be made within 14 days from receiving the item, with the 360 ID tag on. To help expedite your request, please provide your order number and reason for return.
  • 2 - Once reviewed, you will receive a return label. Print the label and attach it to your package, sending back within 7 days.
  • 3 - The item(s) will be processed and reviewed in 5 working days. The item must be returned in the same condition as it was listed with the security tag intact. Otherwise, we cannot honour the refund.
  • 4 - The money will be returned to your account after a further 5-7 working days. This can vary dependent on the processing time of your bank.
How can I track my item ?

Once the item has been dispatched from our warehouse, we will send you an automated tracking email that can be used to check your item as it makes it way to you.