FAQ custom
FAQs
Reach us Mon-Fri 10am-6pm UK time +44 776-228-4082
info@luxedressing.com
What is Luxedressing ?
Luxe dressing is the consignment website for luxury fashion items from handbags to clothes. We aim to create a safe platform that both the buyer and seller can trust to resell their luxury items. We have a wide range of brands and designers from Dior and Dolce & Gabbana to Balenciaga and Chanel. All products on the website are selected carefully and ready to buy. Luxe dressing strives to provide exceptional customer service and seamless online service, which supports customers to have the best shopping experience.
What payments methods do you accept ?
We accept payment via debit and credit cards and Paypal.
How does Luxe Dressing guarantee quality of the products ?
We have a rigorous, brand-specific authentication process.
Our Quality Control team prevent fakes from being sold on our site, by sending some items for further review. While this extra step takes time, we do not sacrifice quality for quantity.
what is your returns policy ?
To return the item, we ask that you follow the steps below
- 1 - Contact us by email at contact@luxedressing.com stating that you would like to return an item. Request must be made within 14 days from receiving the item, with the 360 ID tag on. To help expedite your request, please provide your order number and reason for return.
- 2 - Once reviewed, you will receive a return label. Print the label and attach it to your package, sending back within 7 days.
- 3 - The item(s) will be processed and reviewed in 5 working days. The item must be returned in the same condition as it was listed with the security tag intact. Otherwise, we cannot honour the refund.
- 4 - The money will be returned to your account after a further 5-7 working days. This can vary dependent on the processing time of your bank.
How can I track my item ?
Once the item has been dispatched from our warehouse, we will send you an automated tracking email that can be used to check your item as it makes it way to you.
what can i sell ?
We sell women's and men's clothings, shoes, bags and accessories. If your items are not on the list, please contact us for more information
How my items are priced ?
You decide the price of your items. However, we may reject the product if we believe that the price is not suitable (we will always try and recommend the best price to get the item sold).
How should i price my product ?
The condition and date bought of your item(s) can help you to determine a price, otherwise, you can always ask our in house experts for guidance.
How much will I receive for my item ?
Depending on the price that you would like to sell, some items can be sold for higher than market value if they are exceptional pieces or extremely rare (e.g. vintage product,limited editions)
What happens to the items that are not sold within the 6-month time frame ?
the items will be returned to you
What if i decide that i want to take an item back before the date in the contract ?
We will charge a nominal fee.
How should i prepare items i want to sell ?
Our team will bring along packaging when collecting all your items. If you would prefer a quicker collection, please have the items pre packaged.
How do you authenticate my items ?
We have a team of experts who will carefully check up and validate the authenticity of the items.
ideally we authenticate with the authentication card that all luxury products come with. However if you don't have it, we may hire a professional expert to certify your product (at our cost). We advise selling the product with the card if possible.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.